Official sone 970 Documents
At sone 970, your privacy is more than a legal obligation — it is a core value we uphold. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information as a sone 970 platform member in Malaysia, in accordance with the Personal Data Protection Act (PDPA) 2010.
Six core principles that underpin how sone 970 handles your personal data
All personal data and financial transaction information you submit to sone 970 is protected with 256-bit SSL encryption technology — the same security standard used by Maybank2u and CIMB Clicks.
Sone 970 has never and will never sell, rent, or trade members' personal data to advertisers, marketing companies, or any third party unrelated to the operation of our platform.
As a sone 970 member, you have full rights over your personal data under Malaysia's PDPA 2010 — including the right to access, correct, and request deletion of your data at any time.
All of sone 970's data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010 — the primary legislation governing personal data protection in Malaysia.
Sone 970 is committed to being fully transparent about what data we collect, why we collect it, how long we retain it, and who can access it.
Your financial information — including bank account details, Touch 'n Go e-wallet numbers, DuitNow, GrabPay, and other payment methods — is protected by strict additional security layers.
This Privacy Policy describes sone 970's practices regarding the collection, use, disclosure, and protection of your personal information when you use the sone 970 platform, including our website at sone970.com and our mobile application.
Sone 970 ("we", "the platform") is the data controller for the personal information you provide to us. We are committed to protecting your privacy and ensuring your personal information is handled securely, responsibly, and in accordance with the Personal Data Protection Act (PDPA) Malaysia 2010 and all related legislation in force in Malaysia.
This Privacy Policy applies to all registered members and visitors of the sone 970 platform in Malaysia. By using the sone 970 platform, you are deemed to have read and agreed to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Quick Summary: sone 970 collects only the data necessary to operate the platform securely and provide you with the best service. We do not sell your data. You may request access to your data or ask for its deletion at any time by contacting us at support@sone970.com.
Sone 970 collects various types of personal information from members and visitors to our platform. We only collect data that is genuinely necessary for the purposes described in this Privacy Policy — we do not collect excessive data.
| Data Category | Information Type | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number (for KYC), gender | Registration form, KYC process |
| Contact Information | Email address, mobile phone number, Malaysian residential address | Registration forms, profile updates |
| Financial Data | Bank account number (for withdrawals), e-wallet details (TNG, GrabPay, DuitNow, Boost, ShopeePay), transaction records | Deposit/withdrawal processing |
| Gaming Data | Betting history, games played, win/loss statistics, bonus activity | Active automatically during platform use |
| Technical Data | IP address, device type, web browser, operating system, session timestamps | Automatic — cookies and system logs |
| Communication Data | Customer support conversation records, complaint tickets, feedback | Live chat, email, WhatsApp, Telegram |
Note Regarding Sensitive Data: sone 970 does not collect sensitive data such as health information, criminal records or religious information unless specifically required by law or a regulatory body. Credit card numbers are not stored directly on our servers — they are processed through PCI-DSS certified third-party payment providers.
Sone 970 uses collected personal information solely for legitimate purposes as stated below. We will not process your data for any other purpose without obtaining your consent first, unless required by law.
Sone 970 does not sell, rent, or trade your personal information to third parties for their own marketing or business purposes. However, we may share your personal data with the following limited categories of third parties solely for the purposes of operating the sone 970 platform:
All third parties that receive personal data from sone 970 members are bound by data processing agreements requiring them to protect that data to a standard equal to or higher than our own. They are not permitted to use your data for any purpose other than those specified by sone 970.
Sone 970 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or unintended destruction.
Shared Responsibility: While sone 970 implements comprehensive technical safeguards, the security of your account also depends on your own actions. Never share your sone 970 account password with anyone. Use a strong, unique password, enable 2FA, and notify us immediately if you suspect unauthorised access to your account.
Sone 970 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law — whichever is longer.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account + 5 years after closure | Legal compliance and dispute resolution |
| Financial Transaction Records | 7 years from the transaction date | AML requirements and Malaysian tax laws |
| KYC Records | 5 years after account closure | Anti-money laundering requirements |
| Customer Support Logs | 3 years from the date of interaction | Complaint resolution and service improvement |
| Technical & Log Data | 90 days from the date of creation | Technical and security troubleshooting |
| Marketing Data (with consent) | Until consent is withdrawn | Promotional communications and personalisation |
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
The sone 970 platform uses cookies and similar tracking technologies to enhance your user experience, maintain login session security, and understand how members use our platform.
You can manage and control cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the sone 970 platform and your overall experience.
As a sone 970 member whose personal data is processed by us, you have the following rights under the Personal Data Protection Act (PDPA) Malaysia 2010. sone 970 is committed to respecting and facilitating these rights in a straightforward manner and without unreasonable charges.
To exercise any of the rights above, please contact the sone 970 Data Protection Officer by email at support@sone970.com with the subject line "PDPA Rights Request". We will verify your identity and process your request within 14 business days. Data deletion requests are subject to mandatory retention requirements under applicable Malaysian law.
The sone 970 platform is strictly for individuals aged 18 and above. sone 970 does not knowingly collect any personal information from children or minors under the age of 18. Child protection is an absolute priority for sone 970.
To Parents & Guardians: Please monitor your children's internet usage. If you suspect that a minor has accessed the sone 970 platform, contact us immediately at support@sone970.com. We will respond within 24 hours.
Sone 970 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to informing you of any material changes.
We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your personal information. A version history of this document is available upon request.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, sone 970's Data Protection Officer (DPO) is available to assist you in Bahasa Malaysia.
Submit requests or enquiries regarding your privacy and personal data to our DPO team. Please include the subject line "PDPA Rights Request" for faster processing. Response within 14 working days.
Support@sone970.com
For privacy enquiries requiring an immediate response, contact the sone 970 support team via live chat in Bahasa Malaysia. Our team is available 24 hours a day, 7 days a week, including public holidays.
Open Live Chat at sone970.com
Responsible Gaming: sone 970 is committed to member data protection and safety. This platform is for users aged 18 and above only. For information on self-exclusion tools and gambling support resources, visit the Responsible Gaming us. For further legal information, please read Terms & Conditions us. All activities on the sone 970 platform are subject to applicable Malaysian laws.
In today's digital landscape, trust is the most valuable asset of all. At sone 970, we understand that member trust cannot be bought through big marketing campaigns — it has to be earned through consistent, transparent action every single day. One of the key ways we build that trust is through our unwavering commitment to the privacy and personal data protection of our members.
Since sone 970 was established in 2018, we have continuously invested in data security infrastructure and PDPA compliance that goes beyond the minimum legal requirements. This is not merely to avoid regulatory penalties — it is because we genuinely believe that sone 970 members deserve to play with peace of mind, knowing their personal information is in responsible hands.
When you make a deposit via Touch 'n Go eWallet, DuitNow, or FPX on sone 970, your transaction information is processed through fully encrypted channels. We do not store your credit card number on our servers — it is processed directly by PCI-DSS certified payment providers. Your transaction records are securely retained only for as long as required under Malaysian tax and AML laws, and no longer.
One thing we are proud of is our firm stance against data sales. In the global tech industry, user data is often treated as a tradeable commodity. At sone 970, our position is clear and unwavering: members' personal data is not ours to sell or share with advertisers. It belongs to you, and we are merely the responsible custodians entrusted to keep it safe for as long as necessary.
Sone 970 also recognises that over half a million of our members access the platform across a range of devices — from mobile phones while watching EPL football at home, to laptops during downtime. That is why we ensure data security works consistently across all devices and all sessions, with active monitoring to detect any unauthorised access attempts from anywhere.
We encourage all sone 970 members to enable two-factor authentication (2FA) on their accounts, use strong and unique passwords, and contact us immediately if they notice any suspicious activity. Data security is a shared responsibility — and together, we can ensure that every experience on sone 970 remains safe, enjoyable, and protected.
Malaysia's PDPA gives you important rights over your personal data — and sone 970 respects every one of them
Request a copy of all personal data we hold about you within 14 business days.
Correct any inaccurate information via your account settings or by contacting our support team.
Request deletion of your data when it is no longer required, subject to legal obligations.
Withdraw your consent to data processing at any time without affecting prior processing.
Object to the use of your data for direct marketing at any time via the unsubscribe button.
File a complaint with the JPDP Malaysia if you believe your privacy rights have been violated by sone 970.
Receive clear notification before your data is processed for a new purpose that differs from the original.
Contact the sone 970 support team in Bahasa Malaysia at any time for privacy-related enquiries.
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